Return & Refund Policy

At LaGrutta Art, I want you to feel confident when purchasing artwork for your space. Because original artwork and made-to-order fine art prints are produced and fulfilled differently, return policies vary by product type. Please review the information below before making your purchase.

Original Artwork

Original artwork that is packaged and shipped directly by LaGrutta Art may be returned within 14 days of delivery.

To be eligible for a return:

• You must contact LaGrutta Art within 14 days of the delivery date to request a return.
• The artwork must be returned in its original condition, with no damage or alterations.
• The artwork should be securely repackaged using the original packaging whenever possible.
• The customer is responsible for return shipping costs, including appropriate tracking and insurance.

Once the artwork has been received and inspected, an approved refund will be issued to the original payment method. Original shipping charges are non-refundable.

Please do not send artwork back without contacting LaGrutta Art first.

Damaged or Defective Original Artwork

Please inspect your artwork as soon as it arrives. If an original piece arrives damaged, defective, or you receive the wrong item, contact LaGrutta Art as soon as possible and include photographs of the artwork and packaging.

If the damage or issue occurred during shipping or fulfillment, LaGrutta Art will work with you to make it right. You will not be responsible for return shipping costs for an item confirmed to have arrived damaged, defective, or incorrect.

Fine Art Prints, Giclée Prints & Limited Editions

Fine art prints, giclée prints, limited-edition prints, and other print-on-demand products are made specifically for your order and may be produced and shipped directly by one of LaGrutta Art’s professional production partners.

Because these pieces are made to order, returns or exchanges for buyer’s remorse, change of mind, incorrect size selection, or other preference-based reasons are not accepted.

However, if your order arrives damaged, defective, misprinted, or incorrect, please contact LaGrutta Art as soon as possible after delivery. Include your order number and clear photographs showing the issue, including photographs of the packaging when applicable.

Once the issue has been verified with the fulfillment partner, LaGrutta Art will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please do not return a print-on-demand item directly to the address shown on the shipping label. Returns and claims must first be coordinated through LaGrutta Art, as production partners may have different procedures for damaged or defective products.

Order Cancellations

Orders for original artwork may be cancelled for a full refund if the cancellation request is received before the artwork has shipped.

Because fine art prints, giclée prints, limited editions, and other print-on-demand products enter production specifically for your order, cancellation may not be possible once production has begun.

If you need to cancel an order, please contact LaGrutta Art as soon as possible.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow your bank or credit card provider additional processing time before the refund appears on your account.

For returned original artwork, refunds are issued after the artwork has been received and inspected.

Shipping charges are non-refundable unless the return is due to an error, damage, or defect for which LaGrutta Art or its fulfillment partner is responsible.

Non-Returnable Items

The following items are not eligible for standard returns:

• Made-to-order fine art prints and giclée prints
• Limited-edition prints produced specifically for an order
• Personalized or custom artwork
• Gift cards
• Items damaged after delivery through improper handling, storage, installation, or care

This does not affect claims involving items that arrive damaged, defective, misprinted, or incorrect.

Questions or Return Requests

If you have a problem with your order or would like to request a return, please contact LaGrutta Art through the contact information provided on our website.

Please include your order number and, for damaged or defective items, photographs clearly showing the issue.

I want every piece to arrive as it was intended, and I’ll work with you to resolve any legitimate issue with your order.